Train company educates customer who complained about a 'man in dress'

A train company posted a perfect response to a customer who complained about a “man in stockings and a dress”.

The TransPennine Express service operates major train routes in the North of England, connecting Manchester to Liverpool, Sheffield, Hull, Leeds, York, Newcastle and Scotland.

The franchise received a surprising complaint from a passenger in Leeds today, who was upset about sharing the carriage with a gender non-conforming traveller.

The complainant Gaz Cocks wrote: “Evening TPExpressTrains – ‘Guy’ on the seat opposite me is wearing stockings and a dress – what is that all about?”

While a lesser company may adopt a ‘the customer is always right’ philosophy, TPE refused to let the comments stand, and put the passenger in his place.

They hit back: “Probably something to do with it being the 21st century now. As long as they have a ticket, everyone is welcome on our trains ^ZS”

He responded to call the customer service representative a “[emoji bell] end”, so we’re not sure they learnt their lesson.

This might be our favourite response, though, from someone who saw the train company’s reply:

It could only be more perfect if the whole thing happened aboard the rainbow train , which was introduced in London last year for Pride.

Ahead of the 2015 Pride in London, TfL made over a Docklands Light Railway train in rainbow colours. The train is in service on the Canary Wharf to Stratford route.